AI & Automation guide
AI Agent Development: What's Actually Possible
AI agents can now do real work — research, support, back-office tasks — not just chat. But the gap between a demo and a reliable production agent is large. Here's what's possible and how it's built.
What AI agents can do
Agents take actions across your tools to complete tasks.
- Answer and resolve support tickets
- Qualify leads and book meetings
- Research and summarise
- Run multi-step back-office workflows
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Built to be reliable
Production agents need grounding and guardrails, not just clever prompts.
- RAG grounding in your data
- Tool use with permissions
- Evals and monitoring
- Human-in-the-loop where needed