WhatsApp AI Chatbot & Automation
24/7 WhatsApp assistant that answers customers, captures orders and routes hot leads to a human.
Overview
24/7 WhatsApp assistant that answers customers, captures orders and routes hot leads to a human. I connected the WhatsApp Cloud API to an n8n workflow with an OpenAI 'brain' trained on the client's FAQs, catalogue and policies. It replies instantly in the customer's own language, logs every conversation to Airtable, captures orders, and escalates high-intent chats to a human with full context. Built with WhatsApp Cloud API, n8n, OpenAI, Airtable, this ai chatbot project was delivered for a client in Worldwide and designed for reliability, a clean user experience and long-term maintainability — so it keeps delivering value well after launch.
The challenge
A retail business was drowning in repetitive WhatsApp messages — hours, pricing, order status — answered slowly by hand, so customers waited and some walked away.
What I built
I connected the WhatsApp Cloud API to an n8n workflow with an OpenAI 'brain' trained on the client's FAQs, catalogue and policies. It replies instantly in the customer's own language, logs every conversation to Airtable, captures orders, and escalates high-intent chats to a human with full context.
How I built it
- Connected the WhatsApp Cloud API to an N8N workflow with an OpenAI brain.
- Grounded replies in the client's FAQs, catalogue and policies for on-brand answers.
- Handled multiple languages and logged every conversation to Airtable.
- Escalated high-intent chats to a human with the full thread attached.
Key features
- Natural-language understanding
- Grounded, accurate answers from your content
- Lead capture and qualification
- Smooth human handoff for complex cases
- Multi-channel deployment
- Conversation logging and analytics
The results
- Instant replies on WhatsApp, day and night
- Repetitive support questions handled automatically
- Hot leads handed to staff with the full conversation attached
This is an example of my ai automation work. Need something similar? Start a project →
My delivery process
Discovery
We start by understanding the goal, the users and the constraints — no jargon, just a clear picture of what success looks like.
Plan & design
A clear scope, architecture and milestone plan, so you know exactly what's being built and when.
Build & iterate
Development in reviewable increments with regular updates, so you see working software early and often.
Launch & support
Testing, deployment and ongoing support, so it keeps running smoothly long after go-live.
WhatsApp AI Chatbot & Automation — FAQ
Can you build a whatsapp ai chatbot & automation for my business?
Yes. I build custom ai chatbot solutions like this whatsapp ai chatbot & automation, using WhatsApp Cloud API, n8n, OpenAI, Airtable and tailored to your exact workflow, timeline and budget. Send me your requirements and I'll reply with a clear plan and quote.
How much does a project like this cost?
It depends on scope. After a short discovery call I provide a clear, fixed quote and milestone plan before any work begins — no surprises. Smaller builds start low; larger platforms are quoted per milestone.
How long does it take to build?
A focused MVP can take a few weeks, while a larger ai chatbot build runs in milestones over a couple of months. You'll see working software early and often, not just at the end.
What technology do you use, and will I own it?
This project uses WhatsApp Cloud API, n8n, OpenAI, Airtable. I pick the right stack for each project, and you own 100% of the code and infrastructure — delivered in your own repositories and accounts.
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Want something like this built?
Tell me about your project and I'll get back to you within 24 hours. Prefer to chat? Message me on WhatsApp.